Terms of Service

These terms govern the use of the Shopstage service provided by [Company legal name]. By creating an account or using the service, you accept these terms. If you are purchasing as a consumer, the Distance Sales Agreement also applies.

The service

Shopstage uses AI to generate text, images and video from the product data of the store you connect, schedules them and publishes them on your connected social media accounts, replies to customer messages over WhatsApp and Instagram DM with an AI assistant, and provides sales analytics and ad creative management.

Account

You are responsible for the accuracy of your account details and the security of your account. You must be at least 18 years old to use the service. All actions under your account are considered your actions. You may not transfer the account to anyone else.

Acceptable use

• You must comply with the policies and terms of use of the platforms you connect (Meta, WhatsApp Business, Shopify, ikas, TikTok, YouTube and others). The platforms' rules apply in addition to ours.
• You may not share spam, misleading or illegal content, content that infringes copyright, or content that violates the rights of third parties.
• To send commercial messages over WhatsApp and DM, you must obtain permission in line with Law No. 6563 and the IYS (Commercial Electronic Message Management System) rules. Sending bulk commercial messages to people who have not consented is prohibited.
• You may not attempt to reverse engineer the service, disrupt it by overloading it, or gain unauthorized access.

We reserve the right to restrict or close accounts that violate these rules, with or without warning.

AI content

Text, images, video and assistant replies produced by AI may be wrong or incomplete. Before sharing, it is your responsibility to check that the content is accurate, consistent with the product information, and compliant with applicable law (advertising, consumer law, copyright). Unless we acted intentionally or with gross negligence, you are responsible for the consequences of published content and of replies the assistant gives on your behalf.

Subscription, trial and credits

• Plans are billed in advance, monthly or yearly. The trial lasts 7 days; when it ends, the plan you chose begins.
• You can cancel your subscription at any time; cancellation takes effect at the end of the current period.
• One-time credit packs can also be purchased for AI generation. Purchased credits do not expire at the end of the month. Used credits are not refunded. Credits spent on failed generations are automatically restored to your account.
• See the Refunds and Cancellation page for details. Prices are shown on the payment screen; depending on the provider, they may be in USD or TRY.
• We may change prices and plan contents. Changes apply after your current billing period ends, with prior notice.

Termination

You can close your account at any time. In case of a serious breach of the terms, we may suspend or end the service. What happens to your data after termination is governed by the Privacy Policy and the Data Deletion Instructions.

Intellectual property

Your product images and brand assets belong to you; we use them only to create and share content on your behalf. The right to use outputs produced from your instructions belongs to you, provided they do not infringe third-party rights. Rights in the software, the interface and our brand belong to us.

Service interruptions and third-party platforms

Access outages, API changes, rule changes and account restrictions at Meta, WhatsApp, Shopify, TikTok, YouTube or AI providers are beyond our control. We cannot be held responsible for the consequences of a delay or failure to publish due to these reasons. We do not promise to provide the service without interruption or error.

Limitation of liability

Except for intent, gross negligence and liability arising from consumer law, our total liability is limited to the amount you paid for the service in the 12 months before the event. We are not liable for indirect damages, lost profits or lost sales.

Governing law and disputes

Turkish law applies to these terms. The courts and enforcement offices of Turkey have jurisdiction over disputes; for consumer transactions, the jurisdiction rules in consumer law are reserved.

Changes and contact

We may update the terms; we notify you of important changes by email or in the app. If you keep using the service after an update, you accept the new terms. Contact: destek@shopstage.net